DELIVERING VALUE: The Value of a Reliable Commitment

Posted on October 12, 2022

A few weeks ago a co-worker asked me if I had time to answer a few questions. “Of course.” I replied, “Give me 10 minutes to wrap something up, then we can sit down and go over your questions.” 20 minutes later I pushed back from my desk, grabbed my sketchbook and turned to my […]

Read More

DELIVERING VALUE: 10 Reasons to Love User Integration

Posted on October 11, 2022

Not long ago a colleague in the Design and Construction Industry asked our team, “Why do we need such a long User Meeting Process? If we meet with them once, take notes and skip the rest, we can save six weeks on the schedule, not have any changes to the design, and keep the budget […]

Read More

DELIVERING VALUE: Setting Conditions of Satisfaction

Posted on October 5, 2022

Conditions of Satisfaction Have you ever sat down at a restaurant, ordered your meal and had something completely different arrive at your table? What you thought you had communicated was not delivered. Often times in building projects, the desired value is lost because of this type of breakdown. Value is what a Customer wants from […]

Read More